GDS Expert - Client Support

Added
7 days ago
Type
Full time
Salary
Salary not provided

Related skills

crm excel tmt gds sabre
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πŸ“‹ Description

  • Research, build, and price air itineraries in GDS β€” same-day turnaround
  • Treat air requests as sales chats; highlight Kensington Air's value
  • Identify upsell opportunities; pursue requested segments
  • Issue tickets; QA tickets, invoices, seats, and requests
  • Process refunds, exchanges, reissues per standard procedure
  • Monitor bookings daily for schedule changes; resolve issues quickly

🎯 Requirements

  • GDS ticketing experience (ADX and/or Sabre)
  • Airline fare and contract knowledge (published, net, and contract fares)
  • Oral and written English fluency
  • Proven ability to upsell opportunities in a consultative manner
  • Strong attention to detail and quality control mindset
  • Excellent customer service skills; handle objections under pressure

🎁 Benefits

  • All your information will be kept confidential according to EEO guidelines.
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