Research, build, and price air itineraries in GDS — accurately, and with same-day turnaround
Treat every air request as a sales conversation: articulate Kensington Air's value and address
Identify and upsell cabin class and added segments within policy, pursuing every requested segment
Issue tickets and perform QA — fare, ticket, invoice, seat assignments, and special requests
Process refunds, exchanges, and reissues per standard procedure
Monitor bookings daily for airline schedule changes and resolve issues quickly

🎯 Requirements

GDS ticketing experience (ADX and/or Sabre)
Airline fare and contract knowledge (published, net, and contract fares)
Oral and written English fluency
Proven upsell ability in a consultative manner
Strong attention to detail and QA mindset in multi-step ticketing
Excellent customer service and issue resolution under pressure

🎁 Benefits

All information kept confidential per EEO guidelines

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