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7 hours ago
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Full time
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Related skills

crm salesforce api rest servicenow

📋 Description

  • Lead end-to-end architecture and design of Genesys Cloud CX solutions.
  • Translate business requirements into scalable, secure tech architectures.
  • Define technical roadmap for contact center and CX platforms.
  • Collaborate with enterprise teams for seamless integration.
  • Provide hands-on leadership through design, build, test, deploy.
  • Mentor engineers; promote architectural standards.

🎯 Requirements

  • 7+ years in contact center tech; strong Genesys Cloud CX
  • Designing large-scale cloud contact centers
  • IVR, routing, omnichannel (voice, chat, email, messaging)
  • WFM, call recording, analytics, AI/ML in CX
  • REST/SOAP API integrations; microservices
  • Genesys Cloud CX with Salesforce, Dynamics, ServiceNow

🎁 Benefits

  • Competitive compensation and benefits
  • Remote work and flexible culture
  • Relocation support where applicable
  • Professional development and mentorship

🚚 Relocation support

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