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7 hours ago
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Full time
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Related skills

salesforce microservices rest api integrations servicenow

📋 Description

  • Lead end-to-end architecture of Genesys Cloud CX solutions.
  • Translate business requirements into scalable architectures.
  • Define the technical roadmap for contact center platforms.
  • Collaborate with enterprise teams for integration.
  • Provide hands-on technical leadership across lifecycle.
  • Mentor teams and promote architectural standards.

🎯 Requirements

  • 7+ years in contact center tech with Genesys Cloud CX.
  • Experience designing large-scale cloud contact centers.
  • IVR, routing, omnichannel CX across voice, chat, email.
  • WFM, call recording, analytics, AI/ML in CC env.
  • REST/SOAP API integrations; microservices familiarity.
  • CRM integrations (Salesforce, Dynamics, ServiceNow).

🎁 Benefits

  • Competitive compensation and benefits package.
  • Health insurance coverage.
  • Remote work and flexible culture.
  • Relocation support where applicable.
  • Professional development and mentorship.
  • Internal mobility and internship opportunities.
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