German-Speaking Customer Service Agent

📋 Description

• Respond to German customer enquiries via email and written channels.
• Resolve issues, complaints, and questions with empathy and efficiency.
• Ensure every interaction reflects the brand's standards and voice.
• Identify recurring issues and flag them to the team.
• Keep customer records accurate and up to date.
• Collaborate with internal teams for seamless customer experiences.

🎯 Requirements

• Native or fluent German; all customer communication in German.
• Proven customer service experience.
• Excellent written German; clear, professional, and warm.
• Reliable and consistent; owns responsibilities.
• Calm under pressure; handles difficult interactions professionally.
• Comfortable remote work within a structured team; CET hours.

🎁 Benefits

• Competitive salary (discussed during interview).
• Fully remote position.
• Paid annual leave.
• Exposure to a dynamic, growing European consumer brand.
• Supportive team culture and ongoing learning opportunities.
• Access to The Global Talent Co.'s global professional community.