German-Speaking Customer Service Agent (Live Chat)

📋 Description

• Handle customer inquiries and complaints via live chat in German
• Be available for campaign peaks and flexible on-demand hours
• Represent the brand’s voice in all interactions
• Resolve issues with empathy and efficiency
• Maintain accurate records and collaborate with internal teams

🎯 Requirements

• Native or near-native German speaker
• Excellent written German, warm and professional
• Experience in ecommerce and customer-facing communication
• Calm under pressure, professional handling of complaints
• Genuine availability for on-demand scheduling
• Baseline 40–60 hours per month, with peak-period flexibility

🎁 Benefits

• Fully remote position — work from anywhere
• Competitive hourly rate
• Baseline 40–60 hours per month, with extra hours during peaks
• Flexible scheduling within each campaign window
• Paid annual leave and exposure to a fast-growing brand