Global Customer Success Manager

📋 Description

• Oversee the entire customer journey, from initial engagement to ongoing support, as the primary
• Advocate for customers and collaborate across internal teams to improve satisfaction and loyalty.
• Organize and lead regular customer meetings, check-ins, and wellness plan discussions.
• Communicate expectations and deadlines between customers and internal teams.
• Address issues and escalate when needed to ensure timely resolution.
• Maintain familiarity with internal tools and customer portals to support needs.

🎯 Requirements

• Education: 4 year college degree required.
• Experience: 1-2 years in customer management preferred.
• Knowledge: Familiarity with the tech industry (networking/telecommunications), PM, customer
• Skills: Experience with Jira, Salesforce, Zendesk, API, Excel, PowerPoint, and basic software

🎁 Benefits

• Whole Person Promise perks including health insurance, pension contributions, and wellness programs.
• Meal vouchers, leave benefits, and paid time off policies.
• Learning resources, Hackers Hours time for experimentation, and flexible time-off policies.