Respond to internal/external queries within SLA via chat, email or online channels
Develop understanding of NIQ Brandbank services to support customers
Schedule product deliveries and assist operations for service levels
Collaborate with Account Managers and Commercial teams for process improvements
Provide regular reports on product status, usage, and metrics
Download and manage reports and data analysis

🎯 Requirements

Fluent English
Experience in a Customer Support role, B2B or data analysis a plus
Strong ability to meet multiple KPIs, incl. Customer Satisfaction
Collaborative, fast-paced team player with good time management
Strong prioritization and attention to detail
Excellent written and verbal communication

🎁 Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

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