Global IT Support Specialist

📋 Description

• Join global IT team on company projects
• 24/7 rotating shifts including nights/weekends/holidays
• Tier 1-2 end user support at local and remote sites
• Use service desk ticketing system
• Maintain IT assets inventory
• Install, administer, troubleshoot Windows, Mac, and mobile devices

🎯 Requirements

• Excellent knowledge of Windows 11; 2-3 years exp
• Understanding of Windows client environments (AD, GPOs, SCCM/MDT, WSUS)
• Cloud knowledge (Office365, Azure)
• Hardware maintenance knowledge
• TCP/IP, networks, wireless, VPN
• Contribute to documentation, KB, manuals, monitoring

🎁 Benefits

• Performance bonuses and opportunities for internal growth
• Health insurance plans and travel allowances
• 30 days paid annual leave for work-life balance
• Training programs and team events