Apply process improvement methodologies to improve self-service, accelerate resolution, and help
Identify engineering and operational issues, determine root causes, and develop solutions for both
Develop and maintain data analysis and tracking tools to monitor customer experience and internal
Coordinate with cross-functional partners to create effective feedback loops
Partner with leadership and stakeholders to support project prioritization, resource allocation
Manage projects and execute to aggressive timelines while clearly communicating progress and

🎯 Requirements

Bachelor’s degree in engineering, mathematics, computer science, or STEM field
2+ years of experience in an operations, process improvement, manufacturing, and/or consulting
2+ years of experience with Excel, SQL, and Python

🎁 Benefits

Equal Opportunity Employer; diverse, inclusive culture

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