Grab

11-50 employees
348 jobs posted

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Grab

Grab Support Senior Operations Manager

On site

Operations

Added

22 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

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Related skills

vendor management governance customer_support_operations

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📋 Description

Manage Grab support operations in Chiangmai and lead the Customer Escalation Level 2 operating
Lead the Thailand BPO performance agenda, including service level, quality, productivity, customer
Lead governance cadences with BPO partners, using performance data and root cause analysis to guide
Manage the operating relationship with our BPO partners, including delivery scope, accountability
Provide market inputs into capacity planning, headcount forecasts, ramp decisions, workforce
Lead process improvement projects that simplify customer journeys, remove avoidable contacts, and

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