Group Lead, Customer Service Distribution

📋 Description

• Oversee daily customer service operations, ensuring KPI compliance and process efficiency.
• Serve as SME for SAP/Fiori, EDI, and related customer service applications.
• Lead data steward processes, order management, and export/contract manufacturing activities.
• Generate and present performance metrics to leadership with actionable insights.
• Collaborate with cross-functional teams to support customer loyalty and company objectives.
• Ensure compliance with quality, regulatory, and audit requirements.

🎯 Requirements

• Bachelor's degree preferred, or 3-5 years customer service experience.
• Knowledge of cGMP, FDA, and regulatory pharmaceutical principles.
• Proficient in Advanced Excel, SAP/Fiori, ERP systems, SharePoint, and CRM tools.
• Strong meeting leadership, decision-making, and cross-functional influence.
• Analytical with root-cause analysis and change management skills.
• Ability to work independently and in teams; capable of leading multiple projects.

🎁 Benefits

• Competitive compensation package and comprehensive benefits.
• Equal opportunity employer; focus on inclusion and career development.