Group Lead, Customer Service Distribution

📋 Description

• Oversee daily customer service operations; SME in SAP and customer ops; maintain KPIs.
• Manage Data Steward Platform, EDI, and standard order management including EDI orders for RX, OTC
• Generate, analyze, and present customer service performance metrics; provide actionable insights.
• Lead cross-functional teams; support loyalty and the company’s objectives by delivering exceptional
• Ensure compliance with quality, regulatory, and audit requirements.
• Drive new product launches and project initiatives with stakeholders to meet timelines.

🎯 Requirements

• Bachelor's degree or 3-5 years’ customer service experience.
• Knowledge of cGMP, FDA, and regulatory pharmaceutical principles.
• Proficient in MS Office, ERP/SAP/Fiori, SharePoint, and customer feedback systems.
• Lead meetings with cross-functional teams; strong decision-making abilities.
• Analytical, root-cause analysis skills; able to drive change and collaborate across the
• Ability to work independently and in a team; manage multiple projects and timelines.

🎁 Benefits

• Comprehensive benefits including paid time off, medical/dental/vision insurance, and 401(k).
• Eligible to participate in short-term incentive programs.