GSOC Response & Policy Program Specialist

📋 Description

• Define how Anthropic's GSOC detects, responds to, and recovers from incidents impacting people
• Write the GSOC plan and policy with functions, severity matrix, templates, and SLAs for response
• Design global incident-specific response protocols and corresponding operator/business playbooks.
• Create a simple on-call rotation and call tree to ensure continuous Incident Commander coverage.
• Collaborate with Legal, HR, Communications to establish notification thresholds and obligations.
• Roll out training and secure senior leadership sign-off for the policy.

🎯 Requirements

• 8+ years in GSOCs, security operations, crisis management, or related fields.
• Bachelor’s degree or higher in a relevant area.
• Experience authoring security or emergency response policy formally adopted by an organization.
• Experience as Incident Commander or in equivalent command during live incidents.
• Knowledge of ISO 22320:2018 or ICS/NIMS, and how to adapt frameworks to an organization.
• Strong written communication for operators, partners, and executives; able to manage a

🎁 Benefits

• On-call, after-hours availability required, including evenings, weekends, and holidays.
• Location: San Francisco, CA; hybrid/remote possibilities not specified. Office-based collaboration