Provide helpdesk support and resolve problems to the end user’s satisfaction.
Monitor service desk for tickets assigned to the queue and process first-in first-out based on
Modify configurations, utilities, software default settings, etc. for the local workstation.
Utilize and maintain the helpdesk tracking software.
Document internal procedures.
Install and configure new workstations/laptops, peripheral equipment and software.

🎯 Requirements

Excellent communication Skills (Verbal and Written)
Good knowledge on Windows OS troubleshooting, MS Office application.
Basic Hardware troubleshooting skills
Willing to work on in night shifts
Willing to assist our internal customers over the phone
Understanding of Active Directory Services; MCP certification is a plus

🎁 Benefits

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