Guest Communications Coordinator

📋 Description

• Own and execute mass guest outreach across boutique events, artist tours, and VIP programs.
• Draft copy and QA campaigns; monitor deliverability and audience segmentation.
• Serve as primary after-hours contact for time-sensitive day-of-show updates.
• Coordinate with operations, ticketing, and program managers to field requests.
• Track send volumes and performance metrics; streamline drafting/QA workflows.
• Provide high-energy hospitality environments with meticulous attention to detail.

🎯 Requirements

• 1–2 years in email/SMS marketing, guest services, or customer communications.
• Excellent English writing and proofreading; strong attention to detail.
• Experience with ESPs like Klaviyo, Mailchimp, or similar tools.
• Ability to handle after-hours/weekend requests and choose channels under deadlines.
• Strong organizational skills; familiarity with Asana or similar PM tools.
• Comfort reading data, tracking deliverability, and spotting anomalies.

🎁 Benefits

• Front-row seat in boutique music, tour, and VIP hospitality space.
• Collaborative environment with exposure to key operations and management teams.
• High-visibility role with ownership over guest touchpoints and campaign health.