HA
Hawk

Head of Customer - DACH

Hybrid
Business & Management
Added
5 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

customer success saas enterprise software data science implementation

📋 Description

  • Own regional commercial outcomes: GRR and NRR.
  • Contribute to scalable customer operating model globally.
  • Lead cross-functional regional team (CVPs, Data Scientists, Implementation).
  • Be last line of defense on escalations in governance calls.
  • Partner with Sales on pre-sale and scoping.
  • Run business reviews with Sales and leadership.

🎯 Requirements

  • 10+ years leading professional services or delivery in B2B software.
  • Experience scaling a services operating model across markets.
  • Track record owning commercial metrics (GRR, NRR, revenue).
  • Proven experience handling escalations with clients.
  • Comfortable with SaaS and services financials and regional forecasting.
  • Strong hiring and team-building instincts; C-suite collaboration.

🎁 Benefits

  • Global impact in AML/fraud tech initiatives.
  • Collaborative culture with growth opportunities.
  • Exposure to enterprise-scale delivery and leadership.
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