Harvey AI

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Head of Customer Learning

Added

7 minutes ago

Location

🇺🇸 San Francisco

Type

Full time

Salary

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Related skills

lms content strategy onboarding ai certification

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📋 Description

Define and own the Customer Education roadmap
Lead and scale the Customer Education team
Own lifecycle, governance, and quality of education content
Own and evolve certification and Academy programs
Design digital onboarding and adoption strategies
Develop thought leadership and education strategy for Legal AI

🎯 Requirements

10+ years in customer education or related functions
Experience scaling a function into a revenue-relevant program
Partner with Product, GTM/Sales to align roadmaps
Digital-first mindset for onboarding and funnels
Strong content/program operations judgment
Data-driven with dashboards and metrics

🎁 Benefits

Equity offered
Bonus opportunities
Opportunity to lead and influence at executive level

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