Head of Customer Success (MotorTech AI - A Keyloop Company)

📋 Description

• Own and develop the Motortech AI CS methodology, go-live criteria, and hypercare.
• Lead and grow the CS team (3 to 5), with coaching and performance management.
• Senior implementation owner for strategic accounts from contract to live operation.
• Take structured handovers from the Implementation Consultant at hypercare entry.
• Primary escalation point for client issues across CS, removing the COO as default escalation.
• Define and track CS metrics: time-to-go-live, NPS, renewal, product adoption, health.

🎯 Requirements

• 5+ years in CS, Professional Services or Implementation leadership.
• 2+ years in people management.
• Experience delivering enterprise SaaS implementations.
• Build CS processes and playbooks at scale.
• Strong leadership and stakeholder management, including C-level.

🎁 Benefits

• Inclusive, supportive environment that values diversity.
• Collaborate with industry experts globally and work on game-changing products.
• Training and development to grow your career.
• Performance-based pay and rewards aligned with results.
• AI tools and a culture of experimentation and innovation.