Head of Customer Support

📋 Description

• Lead the support function for the New Jersey market.
• Drive service excellence, operational efficiency, and customer experience.
• Ensure full regulatory compliance in a fast-paced, regulated environment.
• Build and mentor high-performing teams and optimize processes.
• Collaborate with VIP, CRM, Payments, Product, Compliance, Risk teams.
• Escalate complex cases and deliver timely resolutions.

🎯 Requirements

• 5+ years in Customer Support within iGaming or regulated digital industry.
• Experience leading Customer Support teams in a managerial role.
• Strong knowledge of support ops, QA, and performance metrics.
• Familiar with New Jersey regulatory landscape and NJDGE rules.
• Experience with Zendesk, Salesforce Service Cloud, Freshdesk, Intercom.
• Excellent leadership and stakeholder management.

🎁 Benefits

• Competitive salary with bonus opportunities.
• Medical, dental, and vision insurance.
• Generous paid time off.
• In-office breakfasts and lunches partially subsidized.
• Collaborative, international work environment.
• Professional development and career growth.