Head of IT/Senior IT Business Partner

📋 Description

• Provide on‑site IT support for desktops, laptops, peripherals, and specialist laboratory devices.
• Resolve incidents and service requests efficiently in line with agreed SLA's.
• Install, configure, maintain, and replace IT hardware and software.
• Support user account setup, access requests, and device onboarding.
• Diagnose and troubleshoot technical issues across hardware, software, and connectivity.
• Escalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams

🎯 Requirements

• 10+ years of experience in an IT Field Service, Desktop Support, or similar end user support role.
• Strong working knowledge of Windows desktops and laptops; common end user applications and
• Good customer service and communication skills.
• Ability to work independently across multiple sites.
• Organised, reliable and detail oriented.
• European driving license (and the ability to travel between sites).

🎁 Benefits

• A competitive salary and benefits based on knowledge and experience.
• A 1-year contract with the intention to extend.
• A company car to travel between locations.
• 26 holiday days.