Head of Operations

📋 Description

• Design and own the operating system linking sales, onboarding, delivery and retention
• Lead a distributed global team across time zones with accountability to results
• Own new MRR targets: coordinate SDR activity, manage outsourced sales, and close deals
• Build an MRR-first model: packaging, pricing minimums, and scope controls
• Run weekly sales and ops cadences, maintain a live scorecard, and deliver KPI reviews
• Strengthen onboarding, communications, and escalation to protect retention

🎯 Requirements

• Demonstrated experience building a services firm from early stage to $1–$5M in recurring revenue
• Proven track record owning revenue and delivery across sales, pricing, and staffing
• Hands-on experience selling and delivering monthly recurring services (bookkeeping, IT managed services)
• Experience improving client retention via structured onboarding and escalation
• Experience managing distributed or global teams across multiple time zones
• Data-driven operator who runs weekly scorecards and relies on numbers

🎁 Benefits

• Remote work with global teams
• Competitive pay and growth opportunities
• Video interview is part of the application process
• Long-term remote career with a fast-growing client network