Head of Operations for eCom DTC brand

📋 Description

• Own end-to-end back-end operations: supply chain, inventory planning, 3PL, fulfillment, returns
• Build scalable operating systems, processes, and SOPs with clear ownership and accountability.
• Establish an operational knowledge base in Notion; continuously improve processes as the business
• Develop accurate inventory systems of record and PO calendars to improve visibility and stock
• Create reliable weekly leadership reporting on inventory, stockouts, cost per order, revenue
• Define and implement a weekly operations scorecard for leadership decisions.

🎯 Requirements

• At least 3 years of operations experience in physical-product, e-commerce, or DTC business.
• Experience in a high-growth environment supporting brands generating $20M–$50M revenue.
• Direct experience across supply chain, inventory, 3PL/fulfillment, customer support ops, creative
• Proven ability to build departments, systems, and reporting infrastructure from the ground up.
• Strong understanding of lead times, POs, landed costs, inventory, fulfillment, manufacturing, and
• Experience hiring, onboarding, mentoring, and exiting team members.

🎁 Benefits

• Fully remote position with distributed work environment.
• Ownership over operational infrastructure and organizational development.
• Opportunity to shape supply chain, reporting, systems, hiring, and processes in a high-growth DTC
• Leadership scope to build and develop a team of functional owners.
• Potential equity discussion after 12 months, contingent on performance.
• Path toward COO-level role as teams mature and responsibilities scale.