Head of Operations for eCom DTC brand

📋 Description

• Own end-to-end back-end operations: supply chain, inventory, 3PL, fulfillment, returns, vendor mgmt.
• Build scalable operating systems, processes, SOPs with clear ownership and accountability.
• Establish knowledge base in Notion; improve processes as the business grows.
• Develop inventory systems of record and PO calendars for visibility and stock.
• Create reliable leadership metrics: inventory, stockouts, cost/order, revenue, KPI reporting.
• Automate subscription/channel revenue reporting; weekly operations scorecard.

🎯 Requirements

• At least 3 years in operations within a physical-product, e-commerce, or DTC business.
• Experience in high-growth envs; scale brands generating $20M–$50M revenue.
• Direct experience across supply chain, inventory, 3PL/fulfillment, customer ops, growth teams.
• Proven track record building departments, systems, or reporting infrastructure from scratch.
• Strong knowledge of Shopify, Notion, spreadsheets; comfort with AI tools like Claude.
• Analytical, diagnostic mindset; turn data into action.

🎁 Benefits

• Fully remote position with distributed operating environment.
• High ownership and autonomy over ops infrastructure and org growth.
• Opportunity to shape supply chain, reporting, systems, hiring, and processes.
• Potential equity after 12 months contingent on performance.
• Path to COO-level role as leaders manage domains and daily ops.