Head of Operations for eCom DTC brand

📋 Description

• Own end-to-end back-end operations: supply chain, inventory, 3PL, fulfillment, returns, vendor mgmt.
• Build scalable operating systems, processes, and SOPs with clear ownership.
• Establish an operational knowledge base in Notion; improve processes as growth occurs.
• Develop accurate inventory systems of record and PO calendars.
• Build reliable reporting and a single source of truth for leadership KPIs.
• Create automated subscription and channel revenue reporting; weekly ops scorecard.

🎯 Requirements

• At least 3 years of operations experience in physical-product, e-commerce, or DTC.
• Experience in high-growth env growth, branding revenue ~$20M–$50M.
• Direct experience across multiple ops functions: supply chain, inventory, 3PL, CS, growth.
• Proven ability to build dept, OS, hiring, and reporting from scratch.
• Strong knowledge of Shopify, Notion, spreadsheets; comfort with AI tools (Claude, etc.).
• Analytical, data-driven, able to turn data into action.

🎁 Benefits

• Fully remote position in a distributed environment.
• High ownership of ops infrastructure and org development.
• Shape supply chain, reporting, hiring, and processes in a high-growth DTC.
• Opportunity to lead a 4–6 person functional team; equity after 12 months.
• COO-level progression as leaders take ownership.