Head of U.S. Manufacturer Renewals

📋 Description

• Lead strategy, execution, and performance of renewals across the US
• Oversee a team of renewal specialists to optimize renewal processes
• Drive customer retention, revenue continuity, and lifetime value
• Collaborate cross-functionally with Sales, CS, Finance, Operations, and Product
• Own renewal revenue targets and monitor KPIs
• Improve renewal execution through standardized processes and tools

🎯 Requirements

• 10+ years in Renewals/Customer Success/Revenue roles
• 7+ years leading managers and geographically dispersed teams
• Proven record of renewal strategies increasing retention and revenue
• Executive partnering experience with Sales, Finance, Product, Operations, Legal
• Expertise in renewal forecasting, contract management, pricing, risk mitigation
• Bachelor's degree required; MBA preferred

🎁 Benefits

• Healthcare (medical, Rx, dental, vision)
• Flexible spending accounts and Health Savings Accounts
• Life and AD&D, 401(k) with company match, disability insurance
• Tuition reimbursement and additional benefits