Healthcare Contact Center Representative, Inbound and Outbound

📋 Description

• Inbound/outbound calls, emails, chat, and more to assist customers
• Navigate healthcare benefits and care programs with empathy
• Support patients, members, providers, and internal teams
• Adhere to HIPAA and protect PHI and PII
• Collaborate across departments to resolve issues
• Promote self-service tools and enrollment options

🎯 Requirements

• High school diploma or equivalent
• 2+ years in health plan/customer service or outbound roles
• 1+ year in healthcare contact center or outbound environment
• Strong communication, empathy, listening, and problem solving
• Experience with CRM systems and MS Office

🎁 Benefits

• Remote work with flexible benefits
• Medical, dental, vision plans
• 401(k) with employer match
• Life and disability insurance
• EAP, paid time off, parental leave
• Professional growth resources