Healthcare Contact Center Representative, Inbound and Outbound

📋 Description

• Inbound/outbound calls and inquiries; provide empathy and efficient service
• Navigate healthcare benefits and care programs with trusted guidance
• Assist with enrollment invitations and wellness outreach
• Protect PHI and comply with HIPAA and laws
• Support other departments as needed
• Adhere to scripts, dialer workflows, and productivity targets

🎯 Requirements

• High school diploma or equivalent
• 2+ years in health-plan/customer service or outbound role
• 1+ year in healthcare contact center or outbound setting
• Strong communication, empathy, and problem-solving
• Experience with CRM and Microsoft Office; ability to learn quickly
• Team player with ability to work independently and handle pressure

🎁 Benefits

• Remote-first company; work from home flexibility
• Medical, dental, vision plans
• 401(k) with employer match
• Life and disability insurance; voluntary options
• EAP and paid time off; parental leave
• Professional development resources