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tcp/ip dns vpn active directory microsoft 365

📋 Description

  • Join as Help Desk Analyst (Level 1) for MSP support.
  • Handle a high-volume ticket queue across multiple clients.
  • Provide multi-channel support via phone, email, chat, remote tools.
  • Troubleshoot Windows 10/11, VPN, and network issues.
  • Document steps in the PSA system with clear outcomes.
  • Assist with onboarding/offboarding: devices, email, access.

🎯 Requirements

  • Minimum 1 year of Level 1 MSP support experience.
  • Proven track record in high-volume ticket environments with time management.
  • Proficiency with Windows 10/11 and Microsoft 365.
  • PSA/ticketing platform experience: ConnectWise Manage, Autotask, HaloPSA.
  • Networking basics: DNS, DHCP, TCP/IP, VPN configurations.
  • Availability Monday–Friday, 8:00 AM – 5:00 PM PST and strong communication.

🎁 Benefits

  • Remote, long-term career with global clients.
  • Competitive pay and growth opportunities.
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