Helpdesk Engineer (Level 3) — MSP

📋 Description

• Serve as the senior escalation point for all L1 and L2 engineers
• Design, deploy, and administer on-premises/hybrid servers: Windows Server 2016–2025, HyperV
• Lead Microsoft 365 migrations end-to-end — mail, data, identity, licensing
• Migrate file servers to SharePoint and OneDrive with permissions design
• Design and deploy Azure environments — Entra ID, Intune, Defender
• Configure and troubleshoot switching — VLANs, inter-VLAN routing, trunk ports

🎯 Requirements

• Minimum 3 years of MSP experience is non-negotiable.
• Windows Server 2016–2025 — build, manage, and troubleshoot in multi-client environments
• HyperV administration — VM management, storage, and physical host maintenance
• Active Directory and Entra ID — on-prem setup, migrations, FSMO roles, group policy
• Microsoft Azure — independent design and administration, not just guided setup
• Microsoft 365 administration — full tenant migrations, Exchange Online, hybrid config, and PowerShell

🎁 Benefits

• Unifi networking — access points, switches, and controller management
• Datto RMM, Threatlocker, any Kaseya security products
• Autotask or similar PSA platform, IT Glue
• Automation, script development and deployment
• ISO 27001 or other IT security framework exposure (CISv8, Essential 8)
• HP ProLiant hardware — SPP firmware updates and iLO management