Helpdesk Manager

📋 Description

• Lead a unified Tier 1 helpdesk for global users.
• Recruit and develop a small Helpdesk Officer team.
• Collaborate with engineering and product to improve support.

🎯 Requirements

• Bachelor’s degree or equivalent experience.
• Experience leading a helpdesk or support team.
• Familiar with YouTrack, Zendesk, Freshdesk, or similar systems.
• Strong communication and cross-cultural collaboration skills.
• Ability to work in a fully remote, distributed environment.
• Willingness to travel periodically to meet partners.

🎁 Benefits

• Fully remote, global environment.
• Part-time schedule (~20 hours/week).
• Opportunity to shape support processes across regions.
• Impactful, mission-driven technology and support work.