LevelUp

11-50 employees
3 jobs posted

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Helpdesk Support Agent

Added

7 hours ago

Location

🌍 Asia

Type

Contract

Salary

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Related skills

bigquery salesforce sql jira netsuite

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📋 Description

First‑line support for core business apps (Salesforce, NetSuite)
Manage user access requests and tickets via Slack, Zendesk, admin tools
Document and tag interactions to maintain records
Escalate complex issues to Product/Systems Eng/Data teams
Collaborate with cross‑functional groups for prompt resolution
Stay updated on features and best practices through training

🎯 Requirements

2–3 years in live chat or technical support
Hands‑on Salesforce support experience
Hands‑on NetSuite support experience
Experience with Zendesk or similar ticketing tools
Active online presence, reliable, responsive during US Central Time
Based in the Philippines; CT hours alignment

🎁 Benefits

Fully remote position
40‑hour work week
Shifting schedule (often afternoon/night)
US Central Time alignment
Equipment provided
HMO + 13th month pay

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