Helpdesk Support Specialist I

📋 Description

• Provide IT support services for enterprise IT operations and security in PEO AVN IT Support
• Handle customer inquiries via email, phone, and remote tools; assist with issue resolution and
• Utilize ITSM tools (ServiceNow/Remedy) to track incidents and changes; understand change management
• Administer Microsoft Active Directory and print server environments; support remote access and VDI
• Assist with software installation, configuration, and troubleshooting; support remote desktop
• Adhere to organization security policies and procedures during support activities.

🎯 Requirements

• 1-2 years experience preferred or Associate Degree in Computer Science or related technologies.
• Proficient in ITSM systems (ServiceNow, Remedy) and customer service skills.
• Strong communication skills; ability to guide customers through resolution steps.
• Proficient in Active Directory, print server management, remote desktop, and VDI.
• Knowledge of change management and issue escalation.
• Ability to configure, install, and troubleshoot software; provide user training as needed.

🎁 Benefits

• On-site work in Huntsville, AL; potential for collaboration with IT teams.
• Security clearance requirement: Secret, must have clearance to start (IAT2).