Be main contact for staff for in-person/remote support via tickets, messaging, video
Troubleshoot with diagnostic techniques; follow up for details
Handle asset tracking: laptops, printers, accounts, docs
Install/upgrade OSes (Windows, macOS, Linux) and apps (VMware, O365)
Prioritize workload and triage issues

🎯 Requirements

Relevant university degree or college diploma
Knowledge of Windows 10, macOS, Linux (bonus)
Office 365 for Windows/macOS; willingness to certify
Valid driver’s license (bonus) and ability to lift equipment
Strong communication and customer service for end users
Ability to diagnose basic technical issues

🎁 Benefits

Great team; remote-friendly culture; focus on growth
Recognition as Great Place to Work; inclusive environment
Hybrid work arrangement; ongoing learning opportunities

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