Host Success (Trust and Safety) Associate

📋 Description

• Review host accounts and activity; daily reviews and actions.
• Decide actions per Peerspace policies; document reasoning.
• Maintain platform standards; protect marketplace trust.
• Work quickly with high throughput and accuracy.
• Follow templates and processes; escalate edge cases.
• Communicate with hosts clearly and professionally.

🎯 Requirements

• 1-3 years in host/customer operations or trust and safety
• Strong analytical reasoning; defensible decisions
• Comfort working with data; read dashboards and metrics
• Sharp attention to detail; low tolerance for mistakes
• Ability to move quickly through high volume with quality
• Native-level English; available during US business hours

🎁 Benefits

• Fully remote with US business hours
• Collaborative Host Success team focused on marketplace health
• Diversity, equity, and inclusive culture
• Impactful work protecting trust and quality
• Templates and processes to guide decisions