Implementation Advisor

📋 Description

• Associate degree or equivalent work experience and a minimum of two years of Customer
• 2-3 years of experience using HighLevel or other similar vertical solutions.
• Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
• Strong understanding and proficiency in software solutions and professional service offerings.

🎯 Requirements

• Listen and fully understand customer requirements and ‘pain points’ and translate customer
• Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules
• Design, create and manage applications, and software integration/migration deployments.
• Implementation services are delivered within scope or manage any changes in project scope, plans.
• Identify potential issues and collaborate with leadership when needed, to develop contingency
• Working with other departments and personnel to ensure information on customer needs are