Implementation Engineer

📋 Description

• Customer-facing, billable role advising on NiCE products for contact centers.
• Configure NiCE products per best practices and customer requirements.
• Coordinate across NiCE teams; track time/status in NiCE systems.
• Lead and mentor junior staff; provide coaching during deployments.
• Deliver consultative, end-to-end solutions to public/private sector clients.
• Engage in provisioning and deployment of technical and business solutions.

🎯 Requirements

• BS/BA in CS/IS/EE or related field or equivalent experience.
• 5+ years of professional experience in relevant fields.
• Strong communication and stakeholder management skills.
• Experience with contact center technologies, CRM, and analytics.
• Ability to design and implement technical and business solutions.
• MBA preferred.

🎁 Benefits

• Remote work opportunity with global clients.
• Mentorship and career growth.
• Equal opportunity employer.