Implementation Manager

📋 Description

• Support customer onboarding by configuring implementations and executing technical setup tasks
• Assist with implementing conversion tracking across pixels, APIs, webhooks, batch files, and
• Troubleshoot customer implementation issues, escalating complex technical challenges when
• Communicate with customers throughout onboarding by providing timely updates, documenting meeting
• Maintain accurate documentation in Jira, including implementation progress, technical findings, and
• Collaborate with Product, Engineering, Customer Success, and senior Implementation team members to

🎯 Requirements

• 2-4 years of experience in technical implementation, customer success, technical support, solutions
• Experience working with APIs, web tracking, data integrations, or marketing technology platforms
• Working knowledge of SQL and Excel for troubleshooting and data validation; Python experience is a
• Strong analytical and problem-solving skills with the ability to investigate technical issues and
• Excellent written and verbal communication skills with a customer-first mindset
• Highly organized with strong attention to detail and the ability to manage multiple priorities

🎁 Benefits

• Not specified