Incident Manager

📋 Description

• Own key parts of incident, event, and problem management.
• Lead or co-lead restoration for outages with cross-functional teams.
• Provide 24/7 coverage via on-call rotation for live incidents.
• Communicate updates to stakeholders during incidents and post-incident reviews.
• Collaborate with Engineering, Infrastructure, Product, and Support.
• Aim for high uptime in cloud, hybrid, and on-prem environments.

🎯 Requirements

• 1-3 years Incident Commander level responsibility.
• Ability to craft concise exec-ready outage docs.
• Strong monitoring/observability knowledge for health assessment.
• Interest in AIOps: AI-driven alerting, anomaly detection, auto-remediation.
• Comfort using AI tools (Claude, ChatGPT, Copilot) in workflows.
• Experience with incident/problem management processes and tools (Jira, Confluence, Jira Service

🎁 Benefits

• Medical insurance coverage for employees and dependents.
• Group Term & Group Personal Accident Insurance.
• Work-Life Balance: generous leave policy and holidays.
• Financial Security: Provident Fund & Gratuity.
• Wellness programs and ongoing learning opportunities.