Incident Manager/Commander

📋 Description

• Lead IT incidents and high-severity outages for fintech ops
• Coordinate between engineering, infra and business stakeholders
• Own end-to-end incident and problem management lifecycle
• Drive root cause analysis and remediation actions
• Manage SLAs and ensure operational readiness
• Support audit readiness and regulatory compliance efforts

🎯 Requirements

• 8+ years in Incident/Problem Management and IT Operations
• Strong ITIL knowledge (Incident, Problem, Change, CMDB)
• Hands-on ITSM tools experience (ServiceNow, JSM, HPSM, CMDB)
• Experience with SOC audits (SOC 1/2) in fintech/trading
• Excellent communication and stakeholder management
• Night shift availability preferred

🎁 Benefits

• Remote UK with Europe-wide scope
• Contract role (UK - Remote) and fintech focus
• Opportunity to impact critical trading platforms