Infraction Review Technician

📋 Description

• Analyze, verify, and process electronic parking violations quickly and efficiently.
• Validate parking session details and vehicle photo flows.
• Data entry and cross-database navigation.
• Remotely identify and report software issues.
• Assist with hardware asset management and shipping/receiving.
• Support special projects as directed by supervisor.

🎯 Requirements

• High school diploma or equivalent.
• Webex Contact Center (WXCC) preferred.
• 1 year customer service preferred.
• Experience with Salesforce or other CRM/Ticketing tools preferred.
• Fluent English and French communications.
• Strong attention to detail and time management.

🎁 Benefits

• Computer equipment provided.
• No sales or solicitation.
• 37.5 hours/week, Mon-Fri.
• Dynamic environment and great team.
• Paid training and quick onboarding.
• Starting salary: CAD 37,050 - 40,950 per year.