Inside Service Agent

📋 Description

• Respond professionally and efficiently to customer inquiries regarding insurance policies
• Provide personalized guidance and act as a trusted advisor by helping customers understand their
• Apply relevant insurance policies, procedures, and underwriting guidelines accurately within the
• Manage policy renewals and customer-requested changes while maintaining accuracy and a high
• Promote customer loyalty through attentive service, relationship building, and proactive support
• Identify opportunities to upsell and cross-sell applicable auto and property insurance products in

🎯 Requirements

• Post-secondary education or equivalent relevant work experience.
• 1–3 years of customer service experience.
• OTL or General Level 1 Insurance License, or willingness to obtain the appropriate license for the
• Strong English communication skills, including the ability to speak, read, and write professionally.
• Strong interpersonal and relationship-building abilities with a customer-focused approach.
• Excellent communication skills and the ability to explain insurance information clearly and

🎁 Benefits

• Fully remote, home-based work arrangement.
• Competitive annual compensation ranging from CAD $47,800 to $73,000, depending on skills and
• Flexible work arrangements.
• Employee discounts, including 15% on auto and property insurance plus discounts on other products
• Good Office Program with reimbursement of up to $400 toward eligible home office equipment.
• Student loan payment matching program for eligible government student loans.