Invoicing Support Specialist

📋 Description

• Respond quickly to customer requests by phone, email or videoconference
• Provide invoice clarification and guidance on MYLE billing/payments
• Identify problem sources and propose solutions
• Collaborate with team members/departments to resolve tickets
• Escalate tickets by complexity when needed

🎯 Requirements

• At least 1 year in billing/accounts receivable/collections
• Experience with billing/collections automation (e.g., Invoiced) is a plus
• Experience with Salesforce or another CRM is a plus
• Comfort with SaaS solutions and financial apps
• Analyze billing discrepancies and explain finances to clients
• Excellent written and verbal communication

🎁 Benefits

• Remote work and flexibility
• RRSP contribution
• Healthcare insurance from day one
• Paid time off: 3 weeks
• Onboarding program to learn the environment
• Internal growth opportunities