Resolve employee issues quickly: support laptops, software, VoIP, videoconferencing, and end-user
Keep meetings running smoothly: support conference rooms and Zoom Rooms for collaboration.
Manage service requests: triage, resolve, document, and escalate complex problems.
Support onboarding/offboarding: set up devices/accounts and reclaim equipment when needed.
Maintain IT documentation: keep guides accurate and improve support speed.
Travel to offices as needed to set up and maintain IT equipment and spaces.

🎯 Requirements

2+ years in IT support, helpdesk, or similar
Experience in Tier 2/3 end-user support
Strong troubleshooting across Mac OS and Windows
Experience with endpoint tools like Jamf, Intune, Autopilot, SCCM
Familiarity with ServiceNow ticketing
Experience supporting VoIP/Zoom Rooms/videoconferencing

🎁 Benefits

Wellness reimbursement up to $300/quarter
$1800 Experience bonus
Unlimited Sick Days

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