[IT Delivery Center] Senior Product Sustenance Engineer (LIMS Support)

📋 Description

• Provide LIMS application support (Level 1/2) to ensure system stability and customer satisfaction.
• Investigate, troubleshoot, and resolve application issues within SLAs.
• Route and manage tickets in BMC Helix or ServiceNow; monitor progress and escalate as needed.
• Design, develop, and maintain VBScript automation for workflows and tasks.
• Write and optimize SQL (SQL, T-SQL) queries for data validation and issue investigation.
• Collaborate with cross-functional teams; maintain documentation and ensure IT policy compliance.

🎯 Requirements

• Bachelor's degree in CS/IT or equivalent experience.
• Experience in software/application support with ticketing systems (BMC Remedy/Helix or ServiceNow).
• Strong Windows and networking knowledge; MS SQL Server experience (SQL, T-SQL).
• Experience writing/maintaining VBScript for automation.
• Strong troubleshooting, debugging, analytical, and communication skills.
• Familiarity with ITIL, and exposure to Azure DevOps/TFS and testing frameworks is a plus.

🎁 Benefits

• Global career development opportunities.
• Supportive, diverse, and inclusive team environment.
• Opportunity to work in a geographically distributed team.
• Access to ongoing training and certification support.