IT Desktop Engineer

📋 Description

• Provide advanced technical support for enterprise desktop environments as a Level 3 escalation
• Troubleshoot Windows 10/11, enterprise productivity apps, hardware, and user profiles with an
• Operate and improve modern endpoint environments, including Microsoft Intune and Azure Virtual
• Assist with device management, software distribution, standard desktop configurations.
• Communicate clearly with end users and support teams, documenting issues and solutions.
• Contribute to knowledge base, process improvements, and cross-team collaboration.

🎯 Requirements

• 3–5+ years in enterprise desktop support, helpdesk, or Tier 2/3 escalation roles.
• Strong troubleshooting of Windows 10/11 and standard productivity apps.
• Ability to diagnose complex hardware, OS, software compatibility, profile, registry, and policy
• Familiarity with Microsoft Intune; exposure to Azure Virtual Desktop is a plus.
• Understanding of VPN, Wi-Fi, IP addressing, DNS for endpoint troubleshooting.
• Degree in IT/CS or equivalent practical IT experience; relevant certifications (e.g., CompTIA A+)

🎁 Benefits

• Full-time opportunity in a global enterprise tech environment.
• Remote work model in India across Hyderabad, Chandigarh, Bengaluru.
• Opportunities to gain hands-on expertise in Microsoft Intune and Azure Virtual Desktop.
• Exposure to modern endpoint management and cloud desktop tech.
• Contribute to process improvements and knowledge-sharing initiatives.
• Collaborative environment with cross-team interaction and professional growth.