Primary technical resource on Global ServiceDesk for end-user support
Based in Mohali; handle incident triage, identity lifecycle tasks, device provisioning
Support across Zscaler’s security ecosystem and enterprise SaaS stack
Maintain secure Zero Trust work environment and drive operational efficiency

🎯 Requirements

3–6 years IT Helpdesk/ServiceDesk/Technical Support
Experience with ServiceNow (incidents, requests, queues)
Working knowledge of Okta, Active Directory, ConductorOne
Proficient in macOS/Windows 10/11; Workspace ONE (AirWatch) or similar MDM
Experience with Google Workspace, M365, Zoom; 1Password
Strong TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting

🎁 Benefits

Health plans, vacation/sick time, parental leave
Retirement options, education reimbursement
In-office perks and more

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