Onsite IT Help Desk Specialist in Cairo. Responsible for technical support to users
Ensure timely problem resolution, maximize systems availability, and adhere to SLA guidelines.
On-call 24x7 and liaise with internal clients to resolve IT issues and drive SLA performance.
Participate in problem management, escalate faults as needed, and maintain documentation for assets
Perform daily system maintenance and routine preventive maintenance on hardware/software (desktops

🎯 Requirements

Bachelor of Science in Computer Engineering/Computer Science or equivalent.
MCSE, MCITP, CCNA knowledge; minimum 3 years of hands-on Windows and Cisco networking experience.
Technical experience with Windows OS, Active Directory, Virtualization, SCCM, switching/routing
Strong teamwork, pressure handling, change adaptability, and commitment to business goals.
Willingness to work different shifts and at other sites as required.

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