IT Helpdesk Support Engineer

📋 Description

• IT Relationship Management: primary contact for local users
• Service Desk leadership: oversee incidents and service requests
• Identity and Access Management: provisioning/deprovisioning and access control
• IT Asset Management: asset lifecycle and license compliance
• ITIL/ITSM: drive ITIL processes and CMDB accuracy
• Vendor Management: manage vendor relationships and contracts

🎯 Requirements

• Bachelor’s degree in IT or related field
• 3-5 years IT operations/helpdesk experience
• ITIL/ITSM and CMDB experience
• MS 365 admin (Intune/Autopilot) experience
• Identity & access management (Okta/Entra ID, MFA)
• HIPAA familiarity (preferred)

🎁 Benefits

• Hybrid work in Boston, with in-office Tue-Thu
• Unlimited PTO
• Medical, dental, and vision plans
• 401(k) company match
• Monthly team events and catered lunches
• Fully stocked kitchens with snacks and drinks