IT Helpdesk Support Technician

📋 Description

• Provide first-line technical support for hardware, software, network, and MS 365.
• Troubleshoot, diagnose, and resolve incidents via phone, email, tickets, MS Teams, and in person.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Manage user accounts, access permissions, and password administration.
• Support IT onboarding and offboarding for new starters and leavers.
• Maintain accurate documentation of support requests and resolutions.

🎯 Requirements

• Experience providing first- and/or second-line IT support in a business environment.
• Strong troubleshooting and problem-solving skills with a proactive approach.
• Windows 10/11, Microsoft 365, Active Directory, and ITSM systems.
• Networking basics: TCP/IP, DNS, DHCP, VPNs, routers, switches, wireless.
• Strong communication and ability to explain tech to non-technical users.
• Customer-focused, organized, and able to manage priorities.

🎁 Benefits

• BUPA, Medicash, Employee Assistance Program to support your wellbeing.
• 12% employer pension contribution to help plan for the future.
• 27 days holiday (plus bank holidays) to recharge and maintain work–life balance.
• Life insurance for added peace of mind.
• Professional growth opportunities and training with engineering teams.
• A supportive, safety-driven culture where your expertise is valued.